Privacy Policy
Last updated November 8, 2026
Goodnod helps local businesses ask their customers for reviews by email, WhatsApp and text message. This policy explains what we collect, why, and the choices you have.
Who this covers
Businesses that sign up for Goodnod, and their customers, the people who receive review requests from those businesses through Goodnod.
What we collect
- From businesses: account email, business name and details, review links, billing details (handled by Stripe; we don't store card numbers), and, for texting, the registration details carriers require (legal name, EIN, address, contact).
- About their customers: the first name, email and/or mobile number a business enters, the job description they add, whether the customer agreed to receive texts (with date and time), whether a review link was opened, and opt-out requests.
- Usage: basic logs needed to run and secure the service.
How we use it
- To send the review requests and reminders a business asks us to send, on that business's behalf.
- To check messages for prohibited content before they're sent.
- To register businesses with phone carriers for texting, as US carriers require.
- To run, secure and improve Goodnod, and to bill for it.
We don't sell personal information, and we don't use customers' contact details for our own marketing.
Text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver messages for us (such as our messaging carrier partner) and only to deliver them.
Customers can reply STOP to any text to stop receiving texts from that business, and HELP for help. Message and data rates may apply.
Every review request email has an unsubscribe link. Once someone unsubscribes, that business can't email them through Goodnod again.
Who we share data with
Only the service providers that run Goodnod: hosting (Vercel), database (Supabase), email delivery (Resend), text delivery (Telnyx), payments (Stripe) and message checking (Anthropic). They may only use the data to provide their service to us.
How long we keep it
We keep data while a business's account is open. Records of texting consent and opt-outs are kept for at least four years, as industry guidelines require. A business can ask us to delete its account and data at any time.
Your choices
Customers can opt out of texts (reply STOP) or emails (unsubscribe link) at any time, or ask the business that contacted them. Anyone can ask us what we hold about them or ask us to delete it by emailing support@goodnodapp.com.
Security
Data is encrypted in transit, access is limited to each business's own records, and payment details stay with Stripe.
Contact
Questions? Email support@goodnodapp.com.