Terms of Service

Last updated November 8, 2026

These terms apply to businesses that use Goodnod to send review requests. By creating an account, you agree to them.

What Goodnod does

Goodnod lets your business send friendly review requests to your own customers by email, WhatsApp and text message, with reminders and click tracking.

Your responsibilities

• Only contact your own customers who agreed to hear from you. For texts, you must have the customer's permission to text that number, and confirm it in Goodnod before sending.
• Honor opt-outs. Goodnod blocks texts to anyone who replied STOP and emails to anyone who unsubscribed.
• Follow review site rules: ask every customer the same way, never offer rewards for reviews, never ask for a specific rating, and never send only happy customers to review sites.
• Keep your registration details (legal name, EIN, address) accurate.
• Don't use Goodnod for marketing blasts, spam, or anything illegal, harassing or misleading.

Text message program

Program: one-time review requests from the business that served the customer, plus at most two reminders. Frequency: up to 3 messages per request. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages.

Message checks

We check messages before they're sent and may block ones that break these terms, review site rules or carrier rules. Texts use Goodnod's approved wording.

Plans and billing

Paid plans are billed monthly through Stripe and renew until cancelled. You can cancel anytime from Billing; your plan stays active until the end of the paid period. Plan limits (emails, texts, contacts) reset each month.

Suspension

We may pause or close accounts that break these terms, get carrier complaints, or put other customers' ability to send at risk.

Your responsibility for your messages

You are responsible for the messages you send through Goodnod and for having permission to send them. You agree to cover Goodnod for claims, fines or costs that result from messages you send without permission or that break these terms or the law.

No guarantees

Goodnod is provided as is. We work hard to keep it running, but we can't guarantee every message is delivered or that you'll get reviews. To the extent the law allows, our total liability is limited to what you paid us in the 3 months before a claim.

Changes

We may update these terms. If we make a significant change, we'll email you before it takes effect.

Contact

Questions? Email support@goodnodapp.com.